Shipping policy
At Meru House, we take special care to make sure your order reaches you in the best condition and on time, by partnering only with reputed courier companies.
Shipping within India
- Shipping is free on all orders within India.
- Cash on Delivery is available for eligible pin codes and carries an extra charge of ₹99.
International shipping
- For international orders, shipping costs are based on weight and may vary depending on order volume and delivery location.
- Reverse pickup for returns is not available for international orders; customers must arrange returns themselves.
Returns and exchanges
- If you wish to return an order, please raise a request as soon as you receive it. Returns are accepted within 7 days of delivery.
- After we receive a return request for a replacement, please allow 12–15 days for the replacement to reach you.
- We will start the re-shipment or refund, as applicable, as soon as we receive the returned item.
- To qualify for a return or exchange, the item must be in its original condition – unworn, unused, with tags attached, and in its original packaging.
- To be eligible for reverse pickup, the product must be packed well to avoid damage in transit.
- Customised orders are not eligible for returns.
- Products bought during a sale on the website are not eligible for returns or exchanges.
- Refunds, returns or exchanges are not possible for damaged, tampered-with or used products.
- Reverse pickup is only available for orders delivered to serviceable pin codes.
Product disclaimer
Most of our products are handmade, hand-woven and intricately crafted, so there may be slight variations in colour and embellishment between the actual product and what you see on the website. This is due to the nature of fabric dyes, the weather at the time of dyeing, and differences in how lighting, photography and screen settings display colour.
For return-related queries, we're happy to help:
Phone: +91 7051715081
WhatsApp: +91 7051715081
Email: care@meruhouse.co.in